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CoolMist Systems Australia Pty Ltd

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Misting and Fogging Specialist
Quality and Service you can depend on

CoolMist Online Refunds & Returns Policy

CoolMist Returns Policy applies to CoolMist Online

CoolMist Systems Australia is dedicated to providing quality products and service. At CoolMist Online we want our customers to be completely satisfied with their purchase. 

If you deem the goods we supply you as not being a true representation of what we have promoted via our website we will give you a seven day money-back guarantee from the time you receive the goods. We reserve the right to withhold postage and/or freight charges. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and in the original packaging. Items must be properly packed to reduce the possibility of damage during the return process.

All postage, shipment and insurance costs are to be paid by the buyer. We recommend you return the product via Registered post and that you pre-pay all postage. Alternatively, for large bulky items we recommend you return the product via a recognised Freight company and that you pre-pay all freight charges and retain the consignment note number from your carrier. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your chosen carrier. CoolMist Systems Australia Pty Ltd will not be responsible for items lost or damaged in transit if you choose not to insure.


Would you like to keep warm outside during the cold winter months?

Visit our heating outdoors site

Heating Outdoors A welcome change to outdoor heating. If you are looking for a safe, reliable, robust and energy-efficient patio heater then look no further than Heating Outdoor's newest designs in radiant outdoor heating. Bringing indoor comfort to outdoor spaces has become much simpler with these Eco-friendly range of heaters.

Get in touch with CoolMist. We will help you select the right solution for you or arrange a demonstration. Call us 1300 266 564

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